Help & Support
Our dedicated support team is here to assist you! Whether you have questions
about bookings, need assistance with tracking, or experience any issues, we’re just a message away. Contact
us through email, phone, or our website for quick and reliable support. We're committed to providing you
with the best possible service.
What services does FastGoods offer?
FastGoods is an on-demand logistics company offering a variety of vehicle options for booking. We
provide both distance-based and hourly-based pricing models. Our services are ideal for businesses
and individuals who require transportation solutions for short or long distances.
What is the pricing model for FastGoods services?
FastGoods offers two primary pricing models:
- Distance-Based Pricing: A base price for a specified distance, with
additional per-kilometer charges beyond the base distance.
- Hourly-Based Pricing: This is available for certain vehicle types, with
charges based on the total hours of usage.
How can I book a vehicle with FastGoods?
You can book a vehicle easily through our website or mobile app. Once you select your preferred
vehicle type, enter the destination, and choose the pricing model, you can proceed to confirm your
booking.
Can I cancel my booking with FastGoods?
Yes, you can cancel your booking before the vehicle is dispatched. Cancellations made after dispatch
will incur a cancellation fee based on the stage of the booking. Refer to our
Cancellation Policy for more details.
Are there any additional charges besides the booking price?
Yes, there may be additional charges including:
- Toll and Parking Charges: These costs are borne by the customer, if
applicable.
- Waiting Charges: If the vehicle is held beyond the agreed duration,
additional charges may apply.
- Peak Hour Pricing: Surge pricing may apply during high-demand periods.
What is your refund policy?
Refunds are processed according to our
Refund Policy. If you are
eligible for a refund, it will be credited back to the original payment method. The processing time
may vary based on the type of transaction.
What should I do if I experience an issue with my booking?
If you experience any issues with your booking, please contact our customer support team
immediately. You can reach us via our mobile app, by calling us at
+91 96118 09758,
or by emailing
support@fastgoods.in.
What happens if my vehicle does not arrive on time?
If the vehicle does not arrive within the expected time frame, you may be eligible for a refund or
rescheduling, depending on the circumstances. Please refer to our
Refund
Policy for more details.
Can I track my vehicle after booking?
Yes, once you book your vehicle, you can track its status in real-time through our mobile app or
website. You will also receive notifications for any updates regarding your booking.
How do I contact FastGoods for support?
You can contact our support team through the following channels:
- Email: support@fastgoods.in
- Phone: +91 96118 09758
- Address: 35, 13th Cross, 4th A Main Rd, Vijay Nagar 2nd Stage, Mysuru, Karnataka 570017